Return & Exchange Policy
We stand behind every piece we sell. If you're not completely satisfied, we're here to make it right.
Return Window
We accept returns within 7 days of delivery. Items must be in their original, unused condition with all tags intact. Due to the handcrafted nature of our products, minor natural variations in weave, colour, or texture are not considered defects.
Eligible Items
- Hand-knotted rugs (undamaged, uninstalled)
- Pillow covers (unused, in original packaging)
The following items are eligible for return or exchange:
Custom-made or personalised orders are non-returnable.
Non-Returnable Items
- Items showing signs of use, washing, or installation
- Products damaged after delivery due to mishandling
- Custom orders made to specific dimensions or colour specifications
- Sale or clearance items marked as final sale
We cannot accept returns for:
How to Initiate a Return
- Contact us on WhatsApp at +91 84910 06127 or email hello@harmukh.in within 7 days of delivery
- Share your order number and photos of the item
- Our team will review and confirm eligibility within 24–48 hours
- We will arrange a pickup from your address at no extra cost for eligible returns
To start a return:
Refunds
- UPI / Bank Transfer refunds are processed within 5–7 business days
- You will be refunded the full product amount (shipping cost is non-refundable unless the return is due to our error)
- Refunds are issued to the original payment method or UPI ID provided by you
Once we receive and inspect the returned item:
Exchanges
If you'd like to exchange for a different size or product, please mention this when contacting us. Exchanges are subject to stock availability. Any price difference will be adjusted via UPI payment or refund.
Damaged or Incorrect Items
If your order arrives damaged or is incorrect, please contact us within 48 hours of delivery with photographs. We will arrange a replacement or full refund at no cost to you. We take full responsibility for any errors on our part.
Need to return something?
Our team is ready to help. Reach out via WhatsApp or email and we'll sort it quickly.
This policy was last updated in April 2026. For any questions, contact our team.